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Buyer Protection

Hannahpumpkin ensures you will receive your item on time and as described.

 

REFUND GUARANTEE:

If you didn’t receive your product, we guarantee to refund your payment.

If your item is significantly different from the description, you can

  • A: Return it and get a full refund
  • B: Get a partial refund and keep the item

ON TIME DELIVERY GUARANTEE:

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date. If you do not receive your purchase within the promised delivery time, you can ask for a full refund before order completion.

 

YOUR PURCHASE IS PROTECTED IF

  • The item was purchased on our platform.
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
  • Your item is returned due to customs duties (customs clearance/taxes are not included).

CONTACT:

Open communication with us via support@hannahpumpkin.com to discuss your problem.